Shipping policy
Thank you for shopping at Say It with a Shirt! We are committed to providing our customers with high-quality products and exceptional service. Below is our shipping policy to ensure you have a clear understanding of how we handle shipping for your orders.
1. Processing Time
1.1 Order Preparation
- Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.
- Custom or made-to-order items may require additional processing time, which will be specified in the product description.
1.2 Order Confirmation
- Once your order is confirmed, you will receive an email with your order details.
2. Shipping Options
2.1 Domestic Shipping
- We offer standard and expedited shipping options. Rates and delivery times are calculated at checkout based on your location.
2.2 International Shipping
- International shipping is available to select countries. Delivery times and rates will vary based on the destination.
- Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country.
3. Shipping Times
3.1 Estimated Delivery Times
- Standard Shipping: Typically 3-7 business days within the U.S.
- Expedited Shipping: Typically 1-3 business days within the U.S.
- International Shipping: Varies by destination (usually 7-21 business days).
4. Tracking Your Order
4.1 Tracking Information
- Once your order is shipped, you will receive an email with tracking details.
- You can use the provided tracking number to monitor your shipment’s progress.
5. Shipping Issues
5.1 Delayed or Lost Shipments
- If your order is delayed or lost, please contact our customer support team at sayitwithashirt@outlook.com for assistance.
- We recommend reaching out to the carrier with your tracking information as a first step.
5.2 Incorrect Address
- Please ensure your shipping address is accurate at checkout.
- We are not responsible for packages delivered to incorrect addresses provided by the customer.
6. Damaged Packages
6.1 Reporting Damaged Packages
- If your package arrives damaged, please contact us within 3 days of delivery at sayitwithashirt@outlook.com.
- Provide photos of the damaged package and its contents for resolution.
7. Additional Information
- Shipping times are estimates and may vary due to carrier delays or unforeseen circumstances.
- We do not ship on weekends or major holidays.
Contact Us
If you have any questions or concerns about your order or our shipping policy, please reach out to us at sayitwithashirt@outlook.com. We’re here to help and ensure your shopping experience is smooth and enjoyable.
Thank you for choosing Say It With a Shirt! We appreciate your support and look forward to serving you.
Sincerely,
Rachel
Owner of Say It With a Shirt