Refund policy

Thank you for shopping at "Say it with a Shirt." We take pride in providing our customers with high-quality products and a seamless shopping experience. However, we understand that there may be occasions where you need to return or request a refund for your purchase. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Returns

1.1 Eligibility for Returns

  • We accept returns for items that are unused, in their original condition, and with all original tags and packaging.
  • To be eligible for a return, your item must be in the same condition as when you received it.

1.2 Time Frame for Returns

  • You must initiate the return process within 14 days of receiving your order.

1.3 Return Process

  • To request a return, please contact our customer support team at sayitwithashirt@outlook.com
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return process, including providing you with a return authorization (RA) number and instructions for sending back the item(s).

1.4 Return Shipping

  • Customers are responsible for all return shipping costs unless the return is due to a mistake on our part.
  • We recommend using a trackable shipping service for your return to ensure it reaches us safely.

1.5 Inspection and Approval

  • Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
  • We will notify you of the approval or rejection of your return.
  • Approved returns will be processed for a refund or exchange, as per your preference.

2. Refunds

2.1 Refund Eligibility

  • If your return is approved, we will process a refund to your original payment method.
  • Refunds are typically processed within 3 business days after receiving and inspecting the returned item(s).

2.2 Exclusions

  • We do not offer refunds on gift cards.
  • Shipping and handling fees are non-refundable.

3. Exchanges

3.1 Exchange Eligibility

  • If you prefer an exchange for the same item in a different size or color, please notify our customer support team during the return process.
  • Exchanges are subject to availability.

4. Damaged or Defective Items

4.1 Reporting Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer support team within 3 days of receiving your order.
  • Provide detailed information and, if possible, photographs of the issue.
  • We will arrange for a replacement or refund, depending on product availability.

5. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [Insert Customer Support Email]. Our dedicated team is here to assist you and ensure your shopping experience with "Say it with a Shirt" is exceptional.

This Return and Refund Policy is subject to change without notice, and any updates will be posted on our website.

Thank you for choosing "Say it with a Shirt." We appreciate your business and trust in our products.

Sincerely,

Rachel

Owner of Say It with a Shirt!